At Room8 Salon Group, we want every client to enjoy a seamless and professional experience. To ensure fairness for both our team and our valued clients, we kindly ask you to familiarise yourself with our salon policies before booking your appointment.

💳 Deposits & Bookings

1. Online Bookings: A 50% deposit is automatically required when booking online.
2. Cancellations & No-Shows: If you cancel with less than 48 hours’ notice or do not attend your appointment, a 50% deposit will be charged. If this happens on 3 or more occasions in total, all future bookings will require deposits.
3. Balayage, Colour Correction & Bleach Bath Services: Due to the time and preparation involved, deposits for these services are non-refundable if cancelled within 2 weeks of the appointment date.

🎨 Colour Services & Patch Tests

1. A valid skin patch test is required before any colour service.
2. If you do not have a valid patch test, we reserve the right to refuse service and reschedule your appointment for your safety.

⏰ Late Arrivals

1. Please arrive on time for your appointment.
2. If you are more than 10 minutes late, we may need to shorten or reschedule your service to avoid impacting other clients.
3. In some cases, a cancellation fee may apply.

🐾 Salon Environment

1. For the comfort and safety of all our clients, pets are not permitted in the salon (with the exception of guide dogs).

💕 Our Commitment

These policies help us to:

1. Protect our team’s time and income.
2. Ensure fair availability for all clients.
3. Maintain the highest standards of safety and care.

Gift Card Policy

All Room 8 Salon Group gift cards are valid for 6 months from the date of purchase.

Gift card holders are responsible for booking and attending their appointment within the gift card’s validity period. We recommend booking your appointment in good time to avoid disappointment, particularly during busy periods.

Please note: Gift cards cannot be extended beyond their expiry date due to the recipient’s availability or inability to secure an appointment within the valid period. The salon cannot be held responsible if the gift card holder leaves booking their appointment until close to the expiry date and there is no suitable availability.

Gift cards must be presented at the time of booking or payment and cannot be exchanged for cash.

By purchasing or accepting a Room 8 Salon Group gift card, you agree to these terms and conditions.

Thank you for supporting these policies and helping us create the best experience possible for everyone at Room8 Salon Group.